Frequently Asked Questions
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What payment methods do you accept?
How does TBC Payment work?
How does Part Cash work?
Can I pay with my bank card or credit card?
Can I pay by money order, bank cheque or direct deposit?
How long do I have until I have to pay for my order?
Do your prices include GST?
What happens if I do not have a credit card?
Is your site safe for credit card usage?
There is a coupon code field in the checkout page, what is it and how can I get one?
Is Lay-by available?
How long does it take to confirm my payment?
When will you ship out my order?
Which Pick up centers do you use?
Where can I track my order?
How do I open an account?
How do I update my account information?
What should I do if I forgot my login password?
How do I get answers to specific product questions?
What should I do if I found the item received is not exactly what was described when I placed the order ?
Why are your prices so low?
Do you have a newsletter that I can subscribe to?
How do I change my email address for newsletter subscriptions?
How do I unsubscribe from your newsletter?
My item is not working now, but it is still under warranty, how do I claim the warranty?
What is the procedure for returning my item?
Who pays the postage costs for an item that has to be returned?
What are DCC Points?
How do I earn DCC Points?
How do I redeem DCC Points?