Frequently Asked Questions

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What payment methods do you accept?

How does TBC Payment work?

How does Part Cash work?

Can I pay with my bank card or credit card?

Can I pay by money order, bank cheque or direct deposit?

How long do I have until I have to pay for my order?

Do your prices include GST?

What happens if I do not have a credit card?

Is your site safe for credit card usage?

There is a coupon code field in the checkout page, what is it and how can I get one?

Is Lay-by available?

How long does it take to confirm my payment?

When will you ship out my order?

Which Pick up centers do you use?

Where can I track my order?

How do I open an account?

How do I update my account information?

What should I do if I forgot my login password?

How do I get answers to specific product questions?

What should I do if I found the item received is not exactly what was described when I placed the order ?

Why are your prices so low?

Do you have a newsletter that I can subscribe to?

How do I change my email address for newsletter subscriptions?

How do I unsubscribe from your newsletter?

My item is not working now, but it is still under warranty, how do I claim the warranty?

What is the procedure for returning my item?

Who pays the postage costs for an item that has to be returned?

What are DCC Points?

How do I earn DCC Points?

How do I redeem DCC Points?